ABOUT US

HELVIRA AI

SERVICES & SOLUTIONS

SERVICES

Our services cover the design, management and evolution of your IT infrastructure.

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

SOLUTIONS

Secure, migrate to the cloud or be supported: our experts are by your side.

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

ABOUT US

HELVIRA AI

Services

CYBERSECURITY IT CONSULTING MANAGED IT SERVICES IT MANAGEMENT IT SUPPORT Software Development IT OUTSOURCING IoT for Business

Solutions

Enterprise Cloud MICROSOFT 365 Microsoft Azure / Entra VoIP & IP Telephony BACKUP & RECOVERY Secure Remote Working Email Security & Anti-spam IoT Solutions

• SERVICES

IT Support

Fast troubleshooting, a responsive team, guaranteed continuity.

An IT breakdown gives no warning. And every minute of downtime has a cost. At 1SWISS1, our support team responds quickly — on-site in Geneva or remotely — to resolve your incidents, support your users and keep your operations running without interruption. A dedicated point of contact, clear timelines, and end-to-end management.

• IT SUPPORT

Local IT support for Swiss SMEs

Our technicians know your environment. No anonymous call centre, no ticket disappearing into the void: a local, available team that handles your incidents with method and transparency. From user troubleshooting to infrastructure support, we cover all your day-to-day IT needs.

• IT SUPPORT

Local IT support for Swiss SMEs

KEY FEATURES

24/7 Helpdesk Support

Proactive Maintenance

Enhanced Innovation and Cybersecurity

System Upgrades and Optimization

Boosted ROI and Cost Savings

24/7 IT Support Services

Different Levels of Customer Support Services

Help Desk vs Service Desk vs Technical Support

IT Services Management

Our Support Approach Follows a Full Lifecycle

24/7 Helpdesk Support

Your team needs answers — anytime, anywhere. Our helpdesk is always ready.

Round-the-clock availability

No matter the time or timezone, our support agents are available 24/7 to resolve incidents, guide users, and keep your operations running smoothly.

Multi-channel communication

We manage requests via phone calls, email, or ticketing platforms — providing quick, consistent assistance on your terms.

Adapted to your environment

Whether you rely on cloud-based CRMs, management software, or legacy systems, our team offers solutions tailored to your setup.

Focused on users

Our mission is to solve issues on the first contact, boosting user satisfaction and minimizing downtime

Proactive Maintenance

We fix issues before they affect your day-to-day operations.

Regular health checks

We monitor your network, hardware, and software to detect anomalies early and prevent service disruptions.

Scheduled updates and patches

Automated deployment of updates and security fixes ensures your systems stay secure, compliant, and up to date.

Asset tracking and documentation

With centralized tracking of devices and systems, we maintain full visibility over your IT environment.

Strategic performance reviews

We conduct regular sessions to assess your tools and recommend adjustments based on business needs and growth.

Enhanced Innovation and Cybersecurity

Technical support also means protecting your business and enabling progress.

Technology and trend monitoring

We recommend cutting-edge tools and improvements that enhance efficiency and reduce overhead.

Integrated security solutions

We deploy antivirus software, firewalls, and endpoint protection while actively detecting emerging threats.

Team security awareness

Employees are trained to spot risks like phishing, insecure browsing, or misuse of sensitive data.

Compliance and audit preparation

We align your systems with standards like GDPR and PCI-DSS, offering the documentation needed for internal or external reviews.

System Upgrades and Optimization

Your digital infrastructure evolves with your business — we make sure it keeps pace

Modernization of legacy systems

Outdated tools are migrated to cloud computing environments to improve accessibility and performance.

Optimized hardware and software

We fine-tune systems, recommend smarter licensing models, and extend device lifespan through strategic upgrades.

Cloud configuration and integration

Business applications such as CRM, ERP, and project management platforms are migrated and configured for maximum efficiency.

Targeted recommendations

We base all suggestions on real usage data, ensuring upgrades are cost-effective and impactful.

Boosted ROI and Cost Savings

Efficient support leads to lasting financial value.

Smarter service contracts

By reducing duplication, consolidating tools, and renegotiating licenses, we help cut unnecessary expenses.

Remote-first problem resolution

Most issues are resolved remotely — minimizing travel time, response delays, and intervention costs.

Optimized resource distribution

We help you reallocate budgets toward innovation instead of repairs or emergency fixes.

Stronger technology choices

We guide you to the right cloud platforms, CRM software, and management tools that align with your business goals.

24/7 IT Support Services

Modern companies can’t afford downtime. That’s why our team is available 24/7 to support your teams, systems, and users. Whether it’s a late-night login issue or a weekend server alert, our agents are on standby to provide expert help whenever needed. This constant availability strengthens your business continuity and helps maintain service quality — even outside business hours.

Different Levels of Customer Support Services

We adapt to your structure by offering tiered assistance: Level 1 handles common user issues like password resets, Level 2 manages system-level troubleshooting, and Level 3 focuses on deep technical or infrastructure matters. This approach lets us deliver fast resolutions for everyday problems while dedicating expert attention where it’s needed most.

Help Desk vs Service Desk vs Technical Support

A help desk addresses immediate user issues. A service desk takes a broader view, managing service lifecycles, tickets, and changes. Technical support goes deeper, resolving backend infrastructure and advanced system problems. At 1SWISS1, we combine these three dimensions to ensure full-spectrum support that meets your organization’s needs at every level.

IT Services Management

At 1SWISS1, assistance is structured, traceable, and designed to bring results. We handle helpdesk operations, strategic coordination, and technical issue resolution in one seamless service model. Whether you’re onboarding a new hire or facing a server failure, our structured response ensures your business continues to function with minimal interruption. Every action is tracked, giving you clear reporting and accountability.

Our Support Approach Follows a Full Lifecycle

We don’t just react — we plan. From the first audit to long-term monitoring, our support solutions follow a lifecycle approach. We deploy, maintain, and improve your systems continuously. As your business changes, we adapt support plans to match your goals, platforms, and tools. This dynamic strategy is built on real data, proven processes, and long-term partnership.

Why Choose 1SWISS1 for IT Services?

We bring more than assistance — we bring clarity, results, and strategy.

• True 24/7 availability, tailored to your team’s workflows

• Preventive and proactive mindset to keep systems running smoothly

• Cybersecurity by design, embedded in every process

• Transparent reports that highlight performance and value

• Solutions that evolve with your company and technology

• A reliable partner, focused on long-term growth, not just quick fixes

• FAQ

Frequently asked questions about IT support

What is the difference between IT support and managed services?

IT support responds reactively to an incident or user request. Managed services is a broader, proactive approach that includes preventive management of the entire infrastructure, continuous monitoring and formalised contractual commitments. The two are complementary: at 1SWISS1, support is often integrated into our managed service contracts.

How long does it take to get an on-site intervention in Geneva?

Response times depend on the criticality of the incident and the support contract taken out. For critical incidents blocking your operations, we aim for an on-site intervention within hours of notification. Precise timelines are defined in your SLA.

Is remote support as effective as on-site intervention?

For the vast majority of incidents — software issues, access, messaging, applications — remote support is just as effective and much faster. Our technicians use secure remote access tools that allow them to work on your workstation in real time, with your consent.

Do you offer support outside business hours?

Yes, depending on the chosen plan. Our support contracts can include evening or weekend coverage for companies whose activity does not stop at regular hours. These conditions are defined in your SLA.

How do I report an incident or support request?

You can contact our team by phone, email or via our online ticket portal. Every request is logged, timestamped and tracked through to resolution. You receive a confirmation of receipt as soon as the ticket is opened.

Does 1SWISS1 support cloud tools like Microsoft 365?

Yes. We provide support for the entire Microsoft 365 ecosystem — Outlook, Teams, SharePoint, OneDrive — as well as your other cloud tools and business applications. Our technicians are trained and certified on the main Microsoft platforms.

Can we benefit from support without a managed service contract?

Absolutely. We offer standalone support plans — on demand or on a monthly contract — for companies that only need user support without outsourcing their entire IT management.